Frequently Asked Questions (FAQ) - EurekaLog Documentation

Root > Frequently Asked Questions (FAQ) Frequently Asked Questions (FAQ)

This section covers some problems and questions that are frequently encountered by EurekaLog users.

1.	General FAQ:

a.	What do I need to make EurekaLog-enabled application?

b.	I do not see EurekaLog in my IDE after installation.

c.	How does EurekaLog work?

d.	What does EurekaLog do when it intercepts an error?

e.	Does EurekaLog work with DLLs and BPLs?

f.	Does EurekaLog work with COM-based applications?

g.	Is there project type which EurekaLog do not support?

h.	Is EurekaLog compatible with .exe compression/protection software?

i.	What is the file's extension for bug reports?

j.	How many errors can EurekaLog store in the file log?

k.	Can EurekaLog work in unattended environments?

l.	Can I ignore exception from 3rd party framework (some badly written code)?

m.	What about localization to other languages?

n.	But do you support right-to-left text?

o.	What are the RC, beta, alpha versions?

p.	Where can I obtain the last version of EurekaLog?

q.	What is my log in and password for customer's area (control panel)?

r.	Can I ask for a feature to add? How about more information in bug reports?

2.	Licensing FAQ:

a.	Do you have a demo, so I can evaluate your product before purchasing?

b.	What is the difference between Trial, Professional, Enterprise editions?

c.	What is the difference between Single Developer, Company, Corporate licenses?

d.	What if I need more than 30 days to evaluate EurekaLog?

e.	Do I need Internet connection for my developer machine?

f.	Does EurekaLog-enabled application require Internet connection?

g.	Is EurekaLog a SaaS (software as a service)?

h.	I see something about 1 year on your "Buy Now" page. Does it mean that I have to purchase EurekaLog again after 1 year?

i.	Why I can not download an installer (grayed out)?

j.	Why "latest download" section shows only old versions of installer?

k.	My license is expired, I don't want to purchase prolongation. Can I still download and/or install EurekaLog?

l.	Do I have to prolong license exactly on its expiration day?

m.	If I prolong my license earlier, how maintenance period will be calculated?

n.	If my license was expired long time ago, do I have to purchase several prolongations to get up to date?

o.	I have purchased a license renewal, but site shows that my license will expire after just few months?

p.	What if I am not satisfied with EurekaLog?

q.	How do I make a refund / money-back?

r.	Can I transfer license to another person or company? What if our company details were changed?

3.	Purchase FAQ:

a.	Can you give me a quote or MSRP on your product? What about a discount?

b.	Can you give me an invoice for the purchase?

c.	Can I make a purchase with PayPal (WebMoney, AliPay, etc.)? What payment methods do you support?

d.	Can I make a purchase in my local currency?

e.	What are your conversion rates?

f.	Are there any local resellers that sell EurekaLog?

g.	Why am I being charged with VAT?

h.	I have specified incorrect billing details. Can you fix it and send me a new invoice? Refund charged VAT?

i.	Why was I charged an amount different from the invoice?

j.	I have purchased EurekaLog. However, my installed EurekaLog still reports itself as "Trial".

k.	I have purchased EurekaLog. Where do I download a purchased version?

l.	What is my password for web-site? I tried to use the provided license and it did not work.

m.	Your installer keeps saying that my purchased license is invalid.

n.	How do I make a refund / money-back?

4.	Technical FAQ:

a.	Will EurekaLog work, if I compile project from command line? We have a build script on our build server.

b.	Do I need to distribute any additional files for application compiled with EurekaLog?

c.	Do I need to deploy OpenSSL's DLLs when using SSL/TLS?

d.	How much does EurekaLog increase compiled file size?

e.	Can EurekaLog decrease an application's performance?

f.	Does EurekaLog support TObject exceptions?

g.	I do not want to expose my internal code information (routine names, etc.)

h.	Why can't I see "Send" button (and e-mail input field) in exception dialog, even though I set up sending in options?

i.	Why do I see different errors in dialog and bug report?

j.	Why does EurekaLog show call stack items in different colors? What do these colors mean?

k.	Why does call stack not match the source code?

l.	Why does exception not match the call stack?

m.	Why do call stacks for background threads not match exception thread?

n.	Why does Viewer shows "Success" when opening the report, but no new report appears?

5.	Default file names and locations

6.	File formats

Question: My question is not listed in this FAQ?

Answer: Take a look at our video tutorials, "How to" section, or contact our support.

See also:

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Build date: 2024-12-19
Last edited: 2024-04-05

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