Licensing FAQ

Question: Do you have a demo, so I can evaluate your product before purchasing?

Answer: Yes, of course. We have a precompiled demo application, which you can simply run. Moreover, we have a free Trial edition, which you can use with your applications to evaluate EurekaLog before purchase. Both can be found on our public downloads page.

Question: What is the difference between Trial, Professional, Enterprise editions?

Answer: EurekaLog comes in three editions:

See Features and Editions for more information. See also: our license (EULA).

Question: What is the difference between Single Developer, Company, Corporate licenses?

Answer: EurekaLog comes in three license types:

See Features and Editions for more information. See also: our license (EULA).

Question: What if I need more than 30 days to evaluate EurekaLog?

Answer: No problem. Trial edition does not expire. You can use it as long as you want. It is your application that will expire after 30 days from compilation. You can simply recompile your application from time to time to continue testing.

Question: Do I need Internet connection for my developer machine?

Answer: No. You do not need Internet access on your machine. While EurekaLog's installer checks license online, you can obtain license installation key file for offline installation. EurekaLog installer itself is self-contained (in other words: it is not a downloader). You can also disable online checking for a new EurekaLog version.

Question: Does EurekaLog-enabled application require Internet connection?

Answer: No. You do not need Internet access to run your applications. EurekaLog does not check license when compiled in your application. You can disable sending bug reports and store all reports only locally (or even don't store at all - just show error dialogs).

Question: Is EurekaLog a SaaS (software as a service)?

Answer: No. EurekaLog does not require a subscription to work. Once purchased - you can use EurekaLog forever without limitations. You can install and download EurekaLog's installers that you own at any time.

Note: You will also gain free access to all future versions within one year. This is called "maintenance period". However, if you want to have access to newer versions after one year - you will have to purchase a prolongation of your license (sold with great discount). Optionally, you can also get maintenance prolongation for free.

Important: All bug fixes and new features are found in the most recent release so it is important to keep your software up-to-date. We can not guarantee the correct functioning of our product - unless you are using the latest software version.

Question: I see something about 1 year on your "Buy Now" page. Does it mean that I have to purchase EurekaLog again after 1 year?

Answer: No. Once purchased - you can use EurekaLog forever without limitations.

Note: You will also gain free access to all future versions within one year. This is called "maintenance period". However, if you want to have access to newer versions after one year - you will have to purchase a prolongation of your license (sold with great discount). Optionally, you can also get maintenance prolongation for free.

Important: All bug fixes and new features are found in the most recent release so it is important to keep your software up-to-date. We can not guarantee the correct functioning of our product - unless you are using the latest software version.

Question: Why I can not download an installer (grayed out)? Why "latest download" section shows only old versions?

Answer: It means that maintenance period for your license has ended some time ago. When you buy a new, full-price license, we offer a 1 year maintenance period at no extra cost. You can also renew (purchase a maintenance period prolongation) to get immediate access to latest installers and for all future releases within next year. Optionally, you can also get maintenance prolongation for free.

Note: you still can download, install, and use older versions of EurekaLog (released before expiration date of your license) without any limitations. Just click on your license (on the web-site) to expand list of installers, and scroll down to available installers.

Important: All bug fixes and new features are found in the most recent release so it is important to keep your software up-to-date. We can not guarantee the correct functioning of our product - unless you are using the latest software version.

Question: My license is expired, I don't want to purchase prolongation. Can I still download and/or install EurekaLog?

Answer: Absolutely. Your customer's control panel will contain links to all installers available for your license. You can download any old installer and install EurekaLog without any limitations.

Important: All bug fixes and new features are found in the most recent release so it is important to keep your software up-to-date. We can not guarantee the correct functioning of our product - unless you are using the latest software version.

Question: Do I have to prolong license exactly on its expiration day?

Answer: No. You are free to extend your license whenever you want: on expiration day, before/earlier (while license is not expired yet), and even after/later (when license is already expired) - the price will be the same. In other words: there is no penalty for missing expiration day, so you can prolong your license, say, once in 2-3 years. In other words, you can prolong your license only when needed (new features in latest versions, etc.).

Important: All bug fixes and new features are found in the most recent release so it is important to keep your software up-to-date. We can not guarantee the correct functioning of our product - unless you are using the latest software version.

Question: If I prolong my license earlier, how maintenance period will be calculated?

Answer: You will not lose any maintenance time, the additional year will be added to (after) your expiration day. For example, if you decide to prolong your license in the middle of its maintenance period - you would get 1.5 years of maintenance period.

Important: All bug fixes and new features are found in the most recent release so it is important to keep your software up-to-date. We can not guarantee the correct functioning of our product - unless you are using the latest software version.

Question: If my license was expired long time ago, do I have to purchase several prolongations to get up to date?

Answer: No, the prolongation price is the same. And newly purchased maintenance period will start on purchase date. In other words: there is no penalty for missing expiration day, so you can prolong your license, say, once in 2-3 years. In other words, you can prolong your license only when needed (new features in latest versions, etc.).

Important: All bug fixes and new features are found in the most recent release so it is important to keep your software up-to-date. We can not guarantee the correct functioning of our product - unless you are using the latest software version.

Question: I have purchased a license renewal, but site shows that my license will expire after just few months?

Answer: No, you did not purchased a maintenance prolongation - you have purchased a license upgrade instead (e.g. changing type or edition). We offer a small amount of maintenance period for free (as a nice bonus) when you are changing your license's type or edition. However, if you want to extend your maintenance period by 1 year - you have to purchase renewal, not upgrade. Optionally, you can also get maintenance prolongation for free.

If you made this purchase by mistake - contact our support. We can offer a refund, or we can revert your license and change maintenance period instead.

Important: All bug fixes and new features are found in the most recent release so it is important to keep your software up-to-date. We can not guarantee the correct functioning of our product - unless you are using the latest software version.

Question: What if I am not satisfied with EurekaLog?

Answer: No problem. We offer 60 days money-back guarantee. No questions asked. If you are not happy - we are not happy.

Question: How do I make a refund / money-back?

Answer: Please, contact our support and provide any purchase details that you have. If you are eligible for 60-days money-back - you do not need to provider anything else, except your explicit request. For any other cases - please, provide a detailed explanation of your request.

Question: Can I transfer license to another person or company? What if our company details were changed?

Answer: If you have only one license or want to change details for all licenses (e.g. company was renamed, e-mail changed, etc.) - then you can simply edit your account details. Log in to your control panel: https://www.eurekalog.com/login.php. Once logged in - open your profile settings:

Editing your profile settings

If you want to move only one license of multiple licenses, or if you want to merge several accounts together - please, contact our support.

Question: My question is not listed in this FAQ?

Answer: Take a look at our video tutorials, another FAQ sections, "How to" section, or contact our support.